This Refund and Cancellation Policy applies to the customized vehicle inspection services provided by www.coreverifyauto.com.
Coreverifyauto provides customized in-person services, rather than physical goods or digital products requiring logistics or shipping.
- Nature of Service
Coreverifyauto provides in-person vehicle inspection services arranged based on the specific vehicle, VIN, vehicle location, and inspection requirements designated by the customer.
After payment, we must arrange for inspectors, coordinate the vehicle location, and schedule the appointment based on order details; consequently, actual performance costs may be incurred immediately after payment for some orders.
This service:
Does not involve the shipment of physical goods;
Does not utilize courier or logistics services;
Does not provide tracking numbers from carriers such as DHL, UPS, FedEx, or USPS;
Is primarily fulfilled through an actual, in-person vehicle inspection.
If an order includes an electronic inspection report, photos, or inspection records, these items constitute the results or supplementary materials of the completed in-person inspection service and do not alter the primary nature of the service.
- Order Cancellation
If a customer wishes to cancel an unfulfilled order, please contact us as soon as possible at the following email address:
inspection@coreverifyauto.com
Cancellation requests should include the following information whenever possible:
Order number;
Email address used to place the order;
VIN;
Vehicle information.
We will process cancellation requests based on the current status of the order’s fulfillment.
- Orders Where Fulfillment Has Not Yet Begun
If Coreverifyauto has not yet begun to actually arrange or provide the service, the customer may request to cancel the order, subject to applicable laws.
Once eligibility for a refund is confirmed, we will typically process the refund via the original payment method.
- Orders Where Fulfillment Has Already Begun
If Coreverifyauto has already begun actual fulfillment of the service after payment—such as:
Verifying vehicle information;
Verifying the VIN;
Contacting the vehicle owner or seller;
Confirming the vehicle’s location;
Contacting inspectors;
Scheduling inspectors;
Confirming the appointment time;
Coordinating the inspection location;
Undertaking other substantive service preparations for the order;
The customer may still contact us to request a cancellation; however, the refund amount will be determined based on the actual progress of the service fulfillment and applicable laws.
If the law permits charging fees for the portion of the service already completed, we may deduct the cost of the work already performed from the refundable amount.
5. Orders where the on-site inspection has been completed
If Coreverifyauto has completed the primary on-site vehicle inspection as agreed in the order, requests for a full refund based on a “change of mind” or “no longer needing the inspection” will generally not be accepted, except where applicable law grants consumers non-waivable rights to a refund or withdrawal.
Proof of completion of the on-site inspection service may include:
Inspection date;
Inspection time;
Inspection location;
Inspection records;
VIN;
Inspection photos;
Inspection items;
Inspection results;
Service personnel records;
Service completion notification;
Report delivery records;
Records of email communication with the customer.
Stripe’s dispute handling guidelines also recognize the importance of maintaining records of service fulfillment for service transactions and note that cancellation policies and evidence of service fulfillment can be used in disputes regarding on-site services.
- Inability to inspect the vehicle
If the vehicle cannot be inspected due to reasons attributable to the customer, the vehicle owner, or the seller—such as:
The vehicle is not at the agreed location;
The vehicle has been moved;
The vehicle has already been sold;
The vehicle owner cannot be contacted;
The customer provided an incorrect address;
The customer provided an incorrect VIN;
The customer failed to obtain necessary inspection permissions;
The customer failed to make the vehicle available at the agreed time;
We will make reasonable efforts to coordinate with the customer to reschedule the inspection.
If rescheduling incurs additional actual costs, we will inform the customer in advance, to the extent permitted by applicable law.
- Coreverifyauto unable to complete the service
If the order cannot be reasonably completed due to reasons attributable to Coreverifyauto, we will take appropriate measures based on the specific circumstances, including:
Rescheduling the inspection;
Providing a reasonable alternative;
Canceling the order;
Issuing a refund in accordance with applicable law.
If the service has not yet been completed, we will not refuse a refund required by law on the grounds that the service has already been “delivered.”
- Electronic reports and materials
If the order includes an electronic inspection report, photos, or other electronic materials, these will generally be provided:
Within 24–48 hours after the completion of the on-site inspection
Via email, a secure online link, or other reasonable means.
If the customer does not receive the report, please first check the spam/junk folder and contact us at:
inspection@coreverifyauto.com
The electronic report constitutes the deliverable of the on-site vehicle inspection service.
9. Regarding the 14-Day Right of Withdrawal in Europe
For orders subject to EU consumer protection laws, the mandatory consumer rights to which the customer is legally entitled are not excluded by this policy.
If a customer is legally entitled to a 14-day right of withdrawal and requests that Coreverifyauto begin providing services before the expiration of this 14-day period, Coreverifyauto will obtain the customer’s express request and necessary confirmation regarding the early commencement of services, in accordance with applicable law.
If applicable law stipulates that services have been fully performed—and the customer has legally consented to the commencement of services during the withdrawal period and acknowledged the associated legal consequences—the customer may lose the right of withdrawal once the service has been fully performed.
Therefore, Coreverifyauto does not unilaterally negate mandatory consumer rights established by law through this Refund Policy.
- Regarding Digital Materials
Coreverifyauto’s primary offering is an offline vehicle inspection service, not a digital product sold independently.
If an order includes:
PDF inspection reports;
Vehicle photographs;
Inspection records;
Other electronic materials;
…these materials are considered the output of the offline vehicle inspection service.
Should a future order involve digital content provided via non-physical media—and be subject to relevant legal regulations regarding digital content—Coreverifyauto will obtain the necessary express consent and confirmation from the customer prior to payment, in accordance with applicable law.
- Refund Processing Time
If a refund is approved, we generally process it using the customer’s original payment method.
Once the refund has been submitted, the actual time it takes for funds to appear in the account may be affected by the processing times of:
Stripe;
The card-issuing bank;
Payment networks;
The customer’s bank;
Therefore, Coreverifyauto cannot guarantee that the refund will appear in the customer’s account immediately after submission.
- Contacting Us Regarding Refunds
To request a refund or cancel an order, please email:
inspection@coreverifyauto.com
We typically respond to refund requests within 24 hours.
- Contact Information
Email: inspection@coreverifyauto.com
Address:
C. Emiliano Zapata 92, San Jerónimo Tepetlacalco,
54090 Tlalnepantla, Méx., Mexico